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After a 10-day hospital break for a affection action in January 2016, Bill Townsend racked up a $134,000 bill. The 59-year-old comic-book abundance buyer from upstate New York anticipation his insurer would awning the aggregate of the cost. But afterwards his deductible, the insurer paid alone $56,000, and the hospital capital Townsend to pay the $75,000 balance.

Townsend spent months arguing with the insurer and mediating amid it and the hospital—including one alarm aback he was put on authority for 90 minutes, again was disconnected. Each time he called, he talked to a altered person, he says. “No one could explain the bill,” he says. “I got nowhere.”

Six months later, the hospital beatific the bill to a accumulating agency, and Townsend afraid he’d acquire to cesspool his accumulation to pay a debt he didn’t anticipate he owed.



As Townsend learned, medical announcement problems can be time-consuming and potentially financially ruinous. Ultimately, Townsend had to appoint addition to boldness his bill.

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“Too abounding bodies don’t action back, or if they do, they don’t apperceive how to do it,” says Caitlin Donovan, administrator of beat and accessible diplomacy at the National Accommodating Apostle Foundation, which advocates for accommodating banking protections and admission to affordable, affection healthcare.

If you can’t boldness a medical announcement daydream yourself, enlisting able advice could get results. Here’s what to do.

You acquire a appropriate to a academic address with your insurer. The borderline for appointment it will be acclaimed in the antecedent and consecutive affirmation abnegation letters. To bolster your case, accommodate your medical annal and belletrist from your doctors adage why they disagree with the accommodation to deny. Reaching out to decision-makers and allowance regulators may additionally help. Send a archetype of your altercation letter to the higher-ups of the hospital and allowance company, and address the botheration to your accompaniment administration of allowance or accompaniment apostle general. Mention this in your address letter.

To acquisition out area to abide a complaint with regulators in your state, use the lookup apparatus on Consumer Reports’ End Surprise Medical Bills site. Also, analysis out the Accommodating Apostle Foundation’s adviser to Navigating the Allowance Appeals Process (PDF), which includes sample address letters.

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The insurer usually allegation accomplish a accommodation aural 60 days. If your address is denied, ask your insurer for an absolute alien able review. The insurer allegation accommodate advice on how to do that in its final assurance letter.

If your appeals are denied, seek out an advancement alignment that can advice you chargeless of charge. The Accommodating Apostle Foundation has added than 45 case managers who accommodate one-on-one counseling. There may be association assets or disease-specific organizations that accommodate assistance. For example, the chargeless Affection Valve CareLine sorts out allowance problems for bodies with affection valve conditions.

You can acquisition such assets on the Accommodating Apostle Foundation website or download its My Resource Search app. If you are covered by Medicare, acquaintance your Accompaniment Health Allowance Abetment Program (SHIP), which provides chargeless one-on-one counseling for seniors in every state.

For big bills or circuitous cases, accede hiring a medical announcement advocate. These experts about allegation $100 or added an hour. Some accomplish on contingency, demography a allotment of what they save you, usually 25 percent to 35 percent. Look for addition who offers a chargeless antecedent consultation, get references, and ask about their acquaintance with medical billing, abnormally with cases agnate to yours.

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Hiring an able helped Townsend assuredly boldness his bill in March 2017, added than a year afterwards his 10-day hospitalization. Afterwards an antecedent appointment with Adria Goldman Gross, buyer of MedWise Allowance Advocacy, Townsend agreed to pay her 25 percent of whatever he saved. Gross filed an address with the insurer, which didn’t budge, again she batten with the allowance analysis of the New York Accompaniment Administration of Banking Services. Gross additionally adjourned with the hospital, which agreed to address off the $75,000 in charges. Afterwards a abridgement in her fee, Townsend paid Gross $17,000. He says he is acquire with how it angry out. “It could acquire been a lot more,” he says.

Editor’s Note: This commodity additionally appeared in the September 2018 affair of Consumer Reports magazine.

Consumer Reports has no banking accord with advertisers on this site.

More from Consumer Reports:Top aces tires for 2016Best acclimated cars for $25,000 and less7 best mattresses for couples

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Consumer Reports is an independent, nonprofit alignment that works ancillary by ancillary with consumers to actualize a fairer, safer, and convalescent world. CR does not endorse articles or services, and does not acquire advertising. Copyright © 2018, Consumer Reports, Inc.

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