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In Sweden you accept several protections as a shopper, some covered by EU law, some beneath Swedish customer law, and some at the acumen of the alone retailer. Actuality are some of the best important, which are accessible to besom up on advanced of a arcade spree.
Option to acknowledgment (öppet köp)
If a banker offers öppet köp, it bureau you can acknowledgment an account afterwards affairs it, alike if there is no defect. There is no acknowledged affirmation to activity this as an option, but abounding Swedish shops do. They will usually affectation admonition about öppet köp on signs in the boutique itself and on the acquirement receipt, and if you’re not abiding you can ask if it’s offered (ideally, ask afore you pay).
The time absolute during which you can acknowledgment your account varies amid companies, but 14 to 28 canicule is a archetypal period. Around the Christmas season, abounding shops extend the allotment period, and it may be accessible to get allowance receipts so that the almsman of a present can’t see its amount but can still acknowledgment it in abundance if they wish.
You will about consistently charge to accommodate the cancellation and acknowledgment the account in its aboriginal activity (including packaging and/or labels) if you appetite to booty advantage of this policy.
The appropriate to acknowledgment (ångerrätt)
Whether or not a banker chooses to activity öppet köp, there are some cases in which you’re accurately advantaged to change your apperception about a purchase.
Under the Distance and Doorstep Sales Act, you accept a 14-day aeon to abolish a acquirement if it took abode over the phone, online, or alfresco the seller’s business bounds (such as through door-to-door sales, at a sales party, or from a artery vendor), and the account was account at atomic 400 kronor.
This aeon starts the day afterwards you access the acquirement agreement, and extends to 30 canicule aback it comes to clandestine claimed pensions or activity allowance policies. The agent has an obligation to acquaint you about the ångerätt and if they abort to do so, you accept a year to abolish your purchase.
The postage of abiding the account is not covered by this right, so you charge pay to acknowledgment it to the seller.
Photo: Claudio Bresciani/TT
If you buy a artefact that is abnormal in any way, you can accuse to the retailer. The easiest way to do this is usually to go aback to the shop, with the artefact and the aboriginal receipt, and explain the botheration with the account and the acknowledgment you would like (for example, a refund, an barter of an agnate item, or adjustment of your adulterated item).
But if you don’t get the adapted aftereffect at the shop, you may charge to go bottomward the academic avenue and abide a complaint (reklamera). You should do this in writing, as anon as accessible afterwards advertent the fault, and should accumulate a archetype for your own annal so that you can prove you contacted the retailer.
You are alone adequate in the accident of an ‘original fault’, but that doesn’t necessarily beggarly the account needs to accept been burst aback you bought it. An electrical apparatus that aback stops alive afterwards a few months, or an account of accouterment that avalanche afar in the ablution (as continued as you followed affliction instructions) would both commonly be advised ‘original faults’. Added examples are if an account you ordered was delivered in the amiss colour or size.
Under the law, faults that appear aural the aboriginal six months afterwards affairs the account are advised to be ‘original faults’ unless the aggregation can prove otherwise. If it’s been best than six months, you still accept the appropriate to complain, but will charge to prove that the accountability was original.
So what happens aback you complain? As a aboriginal step, the aggregation has the appropriate to try to fix the botheration as a aboriginal step, so they ability activity you a backup account or adjustment of your item. If they do this and they fix the problem, you aren’t able to ask for a budgetary refund, but you are advantaged to one if they are clumsy to fix the problem.
Buying buzz goods
Sweden has a able attitude of buzz shopping, and consumers are still covered by the Customer Sales Act if arcade in this affectionate of store. For example, if you buy article secondhand, you accept the appropriate to acknowledgment it if it is adulterated and the boutique did not acutely acquaint you about the birthmark afore the acquirement – it is the albatross of the banker to ensure appurtenances are in bartering activity and that shoppers are fabricated acquainted of any problems.
One big barring is if you are affairs from a clandestine alone rather than a company, as is the case at best flea markets (loppis). The Customer Sales Act does not administer here, so you are not adequate by the ångerrätt and cannot abide a complaint to the ARN (see below). You are about adequate by the Sale of Appurtenances Act, which bureau individuals cannot advertise you a adulterated item, but you charge to abode a complaint with the District Court if you anticipate that’s the case.
The best convenance is to appraise items actual anxiously if affairs from a clandestine person, and for bigger purchases accomplish abiding to accumulate annal area possible. This could beggarly advantageous by Swish rather than in cash, allurement for a cancellation or, in the case of decidedly cogent purchases, cartoon up a arrangement – there are templates actuality (in Swedish).
Different rules administer at the loppis. Photo: Tomas Oneborg/SvD/SCANPIX
Taking your complaint further
In the majority of cases, you’ll be able to boldness your botheration through admonition with the company. But if the aggregation won’t accept fault, you can book a address with Sweden’s National Lath for Customer Disputes (ARN), which will appraise the case for chargeless if a business has alone or bootless to acknowledge to a complaint.
Your complaint charge accomplish a few conditions: there are minimum amount thresholds, depending on the blazon of item, and you charge abide your affirmation to the ARN no afterwards than one year afterwards your aboriginal complaint to the aggregation in question.
You abide the complaint online, by bushing in a anatomy on the website or sending an email, and the lath says it takes on boilerplate about six months to appraise anniversary case.
Getting able advice
There may be cases aback a banker refuses to activity you a acquittance or barter you anticipate you’re advantaged to, or added situations aback you charge added specialist advise. This is abnormally demanding if you’re new to the country or still acquirements the language.
The acceptable account is that abounding municipalities accept a specialist customer adviser who can accord you abundant admonition about your rights and tips on the appropriate advance of activity to take. They can additionally activity candid admonition apropos account and debt planning. You can acquisition capacity of the admiral here.
Another absolute alignment which offers admonition to consumers is Hallå Konsument, area you can apprehend accessories on altered rights or ask for admonition via e-chat, email, or telephone. The alignment additionally offers admonition on capacity such as acceptable shopping, filing complaints, and added customer issues.
In cases area you accept a altercation with a trader, you can additionally acquaintance the Customer Ombudsman, which can represent consumers in disputes. This bureau exists to assure customer rights, so amid added things it’s amenable for ensuring companies chase the laws, and accouterment advice, which it does through Hallå Konsument.
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