GREENSBORO, N.C. — Elizabeth Bilisoly was on the alley for assignment as she generally is and this time it was Philadelphia, “I biking a lot,” said Bilisoly.
Bilisoly absitively to hire a car afterwards afterwards accepting an affair with her flight aback home to Greensboro. She went to the Budget adverse in Philadelphia and busy a Toyota Camry for the drive aback to North Carolina.
Bilisoly pulled into the Budget parking lot at Piedmont Triad Internation Airport (PTI), in Greensboro, about 8:30 in the evening. “There was cipher alfresco to bead the car off with so I went inside,” said Bilisoly. She talked to a man at the adverse who told her to put the car keys forth with her arrangement in the metal box by the counter, according to her.
“I did what the Budget guy told me to do.”
A brace weeks went by aback Bilisoly accustomed a letter from Budget, “It was a certified letter adage I did not acknowledgment the car.”
A few account afterwards aperture the letter she alleged Budget to array out the problem. Bilisoly says the adult she batten with said it was apparently an blank on their allotment and not to anguish about it.
Unfortunately, that wasn’t the end of it and Budget would eventually email and alarm Bilisoly about the car, “They said I didn’t acknowledgment it,” said Bilisoly. Afterwards talking with several managers and admiral Bilisoly collection aback to the airport to attending for the car herself, “We collection up and bottomward the isles looking,” said Bilisoly.
Confused and anxious about what absolutely happened Bilisoly says Budget kept calling and eventually told her if the car was not begin they would accede acute charges. Bilisoly said she had a voicemail from the repo guy cogent her she was activity to be arrested.
A Budget Rental controlling told her they would allegation her debit agenda $30,000 if they couldn’t acquisition the car. Bilisoly went to Badge herself, “I filed a baseborn car address because Budget wouldn’t.”
WFMY News 2 accomplished out to Budget attractive for answers. The aggregation told us it was still attractive into the amount and would not comment. A brace canicule after Bilisoly abreast us the car was begin at a Budget parking lot in Winston-Salem.
We alleged Budget afresh allurement what happened? The aggregation would not allocution on the buzz but beatific us a statement:
“We pride ourselves on carrying an accomplished akin of chump service, and affliction that on this break we bootless to do so. The agent that Ms. Bilisoly alternate had been afield logged in our system. We accept formed with Ms. Bilisoly anon to ability a resolution.”
Bilisoly says Budget has not yet apologized for the aberration and has alone provided some coupons for any approaching rentals, “I will never, never hire anatomy them again,” she says.
While this appears to be a simple mistake, Airport badge acquaint us they generally accept cars baseborn from the rental car parking lots at PTI.
There is no agreement you won’t acquisition yourself in the aforementioned atom Bilisoly did, so it’s apparently a acceptable abstraction to video yourself parking the car and bottomward the keys off afore active away.
© 2018 WFMY
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